Shipping policy
We carefully package every original painting and limited-edition print to ensure it arrives safely.
Processing Times
Orders are processed within the timeframe specified on the product page. Once your order has shipped, you will receive a confirmation email with tracking information (where available).
Customs Duties and Import Taxes
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their destination country. These fees are not included in the purchase price or shipping cost and must be paid by the buyer.
Customs regulations vary by country. We recommend contacting your local customs office for information about any applicable charges before placing an order.
Shipping Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by customs clearance, postal services, courier companies, weather conditions, or other circumstances beyond our control.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery at support@aparnamendes.com and include:
- Clear photographs of the damaged artwork
- Photographs of the external packaging and any visible shipping damage
- Photographs of the shipping label (if possible)
- Your order number or proof of purchase
These photographs are required to assist us in filing a shipping insurance claim. Claims submitted without sufficient documentation may not be eligible for compensation.
Delivery Address
Please ensure that your shipping address is accurate before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.
