Refund policy
Due to the custom and fine art nature of our artworks, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or personal preference.
Damaged or Incorrect Items
If your order arrives damaged in transit or you receive the wrong item, please contact us within 7 days of delivery at support@aparnamendes.com.
To help us assess your claim and file a shipping insurance request, please include:
- Clear photographs of the damaged artwork
- Photographs of the external packaging and any visible shipping damage
- Photographs of the shipping label (if possible)
- Your order number or proof of purchase
Do not discard the packaging until your claim has been reviewed, as additional documentation may be required.
If your claim is approved, we will provide instructions for the return (if necessary) and arrange an appropriate resolution, which may include a replacement or refund at our discretion.
Returns
Returns are accepted only for items that arrive damaged or incorrect and only after prior authorization from our team. Items sent back without first contacting us and receiving approval will not be accepted.
Refunds
If a refund is approved following our inspection of a damaged or incorrect item, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.
Questions
If you have any questions about your order or this policy, please contact us at:
